Returns & Legal Info
Legal Information
14-Day Return Policy
In accordance with EU consumer rights, customers have the right to return products within 14 days of receipt without providing any reason. This policy ensures that you have the opportunity to inspect your purchases and decide if they are right for you.
Conditions for Returns:
- Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You must inform us of your decision to return the item within 14 days of receiving your order.
- Notification: To exercise your right of withdrawal, you must notify us by email at [your email address] or by completing the return form available on our website.
- Proof of Purchase: Please provide a receipt or proof of purchase when initiating a return.
Return Process:
- Contact Us: Inform us of your intent to return the item by contacting our customer service team.
- Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
- Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exceptions: Certain items are exempt from being returned, such as:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Intimate or sanitary goods
- Hazardous materials
- Gift cards
Faulty or Damaged Goods: If you receive a defective or damaged item, please contact us immediately at [your email address] with details of the product and the defect. We will assess the issue and provide a solution, including repair, replacement, or refund.
Contact Information: If you have any questions about our 14-day return policy, please contact us at:
Miss Merveille Helsinki
Sarkatie 14 15170
customerservice@missmerveille.com
+358445055698
Y tunnus / Finnish business ID: 3461576-7